Reporting Spyware
Reporting and submitting suspected Spyware samples helps ZoneAlarm increase the security and protection of all Internet users.
You can first scan your suspected file using the Kaspersky online file scanner.
CLICK HERE to scan your file
If you wish to email Kaspersky your suspected spyware/virus file please send to: newvirus@kaspersky.com
If you need assistance with one of ZoneAlarm products, contact ZoneAlarm Technical Support.
Reporting Detection Issues
Reporting missed and false positive detections helps ZoneAlarm increase the security and protection of all Internet users with the most accurate and thorough threat information.
Missed Detections
New Spyware is released everyday. Although ZoneAlarm makes every attempt to detect and protect against newly released Spyware, it is possible the Spyware Scanner could miss a new Spyware threat. If you have come across what seems to be un-detected Spyware, you can report such detection to the ZoneAlarm Security Team.
To submit your missed detection issue to the ZoneAlarm Security Team for analysis, fill out the Spyware Reporting form.
False-Positive Detections
Sometimes the ZoneAlarm Spyware Scanner inappropriately detects an application as Spyware. If you have come across what seems to be identified as malicious Spyware, but in fact it is not, you can report such detection to the ZoneAlarm Security Team.
To submit your false-positive detection issue to the ZoneAlarm Security Team for analysis, fill out the Spyware Reporting form.
Dispute Reports:
Sometimes software may have spyware components as part of the program but they may have been modified or disabled to not share or collect personal data but are still being detected.
To submit your detection dispute to the ZoneAlarm Secruity team, fill out the Spyware Reporting form.
