Reporting Spyware
Reporting and submitting suspected Spyware samples helps ZoneAlarm increase the security and protection of all Internet users.

You can first scan your suspected file using the Kaspersky online file scanner.

CLICK HERE to scan your file

If you wish to email Kaspersky your suspected spyware/virus file please send to: newvirus@kaspersky.com

If you need assistance with one of ZoneAlarm products, contact ZoneAlarm Technical Support.

Reporting Detection Issues
Reporting missed and false positive detections helps ZoneAlarm increase the security and protection of all Internet users with the most accurate and thorough threat information.

Missed Detections
New Spyware is released everyday. Although ZoneAlarm makes every attempt to detect and protect against newly released Spyware, it is possible the Spyware Scanner could miss a new Spyware threat. If you have come across what seems to be un-detected Spyware, you can report such detection to the ZoneAlarm Security Team.

False-Positive Detections
Sometimes the ZoneAlarm Spyware Scanner inappropriately detects an application as Spyware. If you have come across what seems to be identified as malicious Spyware, but in fact it is not, you can report such detection to the ZoneAlarm Security Team.

Dispute Reports:
Sometimes software may have spyware components as part of the program but they may have been modified or disabled to not share or collect personal data but are still being detected.